PLEASE READ THE FOLLOWING TERMS AND CONDITIONS ("TERMS") RELATING TO YOUR ACCESS TO AND/OR USE OF THE WEBSITE, AND MEMBERSHIP PRODUCT(S) CAREFULLY.
These Terms form a binding agreement between you, and us the service provider when you complete your purchase of a Membership. By using the Website, and buying a Membership, you agree to be bound by these Terms. You should print a copy of these Terms, or save them to your device, for future reference.
1. Information about us, the service provider, and your Membership
Friends on a Journey Ltd, is a company registered in England and Wales under company number 13303687 with registered office at 13 Highfield Crescent, Croxton Kerrial, Grantham, Lincs. NG321QX which is also our main trading address. We are a limited company ("we", "us", "our").
We provide or make available to you this website that we own or operate currently or in the future ("Website"), and all online services (including those accessible via or through the Website) and Membership. We may however ask our "affiliates" to provide some of these on our behalf, though we remain responsible to you for the Website and Membership.
Any Friends on a Journey Support Groups that you subscribe to are subject to additional terms and conditions ("Support Group Terms") which will be made available to you in the Support Group. The Support Group Terms will form part of these Terms (but if any of them conflict with these Terms, those conflicting terms will apply and override these Terms).
When we talk in these Terms about a "Membership", it means either the Support Group and Website what you are supplied with.
Please make contact to subscribe to a Membership. You will be able to identify and correct any errors before you subscribe. We will not file a copy of your agreement with us, though these Terms will remain accessible to you on the Website.
The Website, and Membership are directed to, and only for use by, residents of the East Midlands, United Kingdom. You promise that you are a resident of the East Midlands, United Kingdom have a valid East Midlands, United Kingdom postal address.
3. Your use of and/or access to the Website and Membership
We grant you a non-exclusive, non-transferable, limited right to access, use and display the Website, and Membership (and all materials provided as part of that, in whatever form, including digital and printed) for your personal, non-commercial use, provided that you comply fully with the provisions of these Terms. You agree not to give or transfer to, or share with, anyone else your rights to use and/or access the Website and Membership. You agree that only you may use and/or access your user account and password. You agree to be financially responsible for all fees and charges in respect of usage or activity of the Membership you subscribe to.
4. Changes to these Terms
4.1. We may revise these Terms where necessary to reflect changes in users' needs, our business practices or changes in law, and where this will not unreasonably disadvantage you or be contrary to good faith.
4.2. We will notify you of significant changes to these Terms by posting the changes on the website, and we may also email you with notice of these. Any new or amended version of these Terms will take effect on the date we indicate in the posting and any email. If you do not wish your use of the Website and/or any Membership to be governed by the changed Terms, you have the right to terminate your membership to a Membership in accordance with paragraph 7 and you should notify us in writing (e-mail will suffice), and from the date when the new version takes effect, you must cease to use the Website, and any Membership you have subscribed to.
4.3. We may modify or alter any aspect of the Membership, the Website, including: (i) restricting the time the membership, the Website is available: (ii) restricting the amount of use and/or access permitted; and/or (iii) restricting any user's right to use and/or access to any Membership, and the Website if we have a valid reason to do so. You agree that if we and/or the service provider do modify or alter any aspects of the Membership, and the Website in accordance with this paragraph 4.3, and you do not like the changes we and/or the service provider have made, you may terminate your membership to the Membership in accordance with paragraph 7. Any changes will not be effective during any notice period.
4.4. If you do not abide by the provisions of these Terms, except as if otherwise provided from time to time, you agree that, where we and/or the service provider consider it to be a serious breach, we and/or the service provider may immediately suspend or deactivate your user account, password and/or access, and all related information in your user account and/or bar any further access to such information, the Membership and/or the Website.
4.5. From time to time, we may supplement these Terms with additional terms and relating to specific content, activities, features, promotions or events ("Additional Terms"). These Additional Terms will be placed on the Website, or otherwise accessible to be viewed in connection with the specific content, activities, features, promotions or events and will be presented to you as such. You agree that any Additional Terms will form part of these Terms (but if any of them conflict with these Terms, those conflicting terms will apply and override these Terms).
5. Changing your Membership.
5.1. You may be able to change your Membership or change the length of your existing membership. This may involve additional commitments on your part. If you do change the membership that you subscribe to or the length of your membership, then the fees and charges payable under these Terms will change. When and how the fees and charges need to be paid may also change, along with any other aspects that may be applicable. These changes will be notified to you.
5.2. If you change your Membership under this paragraph 5 your agreement with us on these Terms will continue. However, if you upgrade your Membership by adding an additional element in the future as the company develops, then you may cancel that Membership in accordance with paragraph 7.1, though if you do so you will go back to the Membership you were on prior to the change and the financial and other arrangements that apply to it/them.
6. Charges and fees for the Membership
6.1. As a member to a Membership, you agree as follows:
(a)you agree to pay, using a valid credit or debit card, the fixed and periodic fees (including prepayment plan fees for multiple periods, if these are offered) notified to you at your support group locations, or on this website (such as the recurring monthly fee or multiple period fee, as applicable), applicable taxes, and other charges and fees incurred in order to use or access the membership product(s). We reserve the right to increase charges and fees, or to institute new charges or fees at any time, on at least 30 (thirty) days' notice communicated to you by posting on the website, and through such other means as we may deem appropriate from time to time (including email or post). If you do not agree to the increase or new charges, you may terminate your membership to the Membership in accordance with paragraph 7. Any increased changes will not be effective during any notice period. After your payment for your initial prepayment plan billing period (standard plan or multiple-period plan), we will automatically charge your credit or debit card 1 day prior to the start of each renewal period, unless you terminate your membership in accordance with paragraph 7. before you are charged for the relevant renewal period.
Except for a multiple-period prepayment plan, if any, or if you were eligible for a discounted rate but are no longer eligible for that rate, the renewal charge will be the same as the prior period's charge, unless we notify you in advance at the time of activation or prior to the beginning of the renewal period as described above. Each time you use or access a Membership you reaffirm your agreement that we may charge your credit or debit card. If we cannot charge your chosen payment method, we reserve the right to suspend, or on prior notice discontinue or terminate your use of access to the Membership. If you purchased a multiple-period prepayment plan, if any, or if you were eligible for a discounted rate but are no longer eligible for that rate, your membership will automatically be renewed at our standard membership rates and for our standard period (usually monthly) at the start of the renewal period. If you wish to purchase another prepayment plan for multiple-periods, and we are offering these prepayment plans, you must notify us before you are charged for the next membership period;
(b)in addition to the fees set out above, you are responsible for all charges and fees associated with connecting to, using and accessing the Membership and the Website, including all telephone access lines (including long-distance charges, when applicable), internet service provider fees, telephone, computer and printer equipment, sales taxes and any other fees and charges necessary to do so;
If your account or membership is suspended or terminated for any reason, you agree not to register or subscribe again for a membership and/or the Website using another username or through any other means. If we suspect, in our sole discretion, that your account or membership has previously been suspended or terminated, we reserve the right to terminate any new account or membership you have registered without any notice to you;
(d)you are entirely responsible for maintaining the confidentiality of your password and account information. You must notify us immediately if you know of, or suspect, unauthorised use of your account, or of any suspected breach of security, including loss, theft, or unauthorised disclosure of your or anyone else's password or payment information. If your payment method expires, is cancelled, lost or is subject to use without your authorisation, you agree to promptly notify us and update your Membership Data to provide details of an alternative current, valid payment method. You are entirely responsible for all activities that occur through your user account. You are also responsible for paying any amounts billed to your payment method by a third party which were not authorised by you. You are also entirely responsible for any printed material you receive that allows you to use or access the Support Group membership. You agree that such printed materials are for your personal use and are non-transferable.
7. Cancellation of a membership
Your legal right to cancel
7.1. If you have ordered a Membership, you have a right to cancel that order for the membership within the 'cooling off period', which expires after 14 days from the day of the conclusion of your order. More information about this right, and how to exercise it, can be found here.
Other rights to cancel
7.2. In addition to your legal cancellation rights during the cooling off period, either you or we may terminate your membership to a Membership at any time. To cancel, please call or email us with your details and reasons. Your cancellation will take effect within seventy-two (72) hours from receipt of your cancellation notice. If you cancel near the end of your billing period and are inadvertently charged for the next period’s fee, please contact us to have the charged reversed. However, if you use any Membership during that next period, you will not be entitled to a refund. We reserve the right to collect fees, surcharges, or costs incurred before your cancellation takes effect.
7.3. When you cancel a Membership and it has ended, we may immediately deactivate your user account and all related information in your user account and/or bar any further access to such information, the Membership and/or the Website.
7.4. If we terminate your membership to a Membership because of a serious breach by you of these Terms, then you will not be entitled to any refund. If we (rather than you) terminate for any other reason, then we will refund to you a proportion of your most recent payment so that you do not end up paying for the part of that billing period when the membership was not available to you.
8. Availability of Membership
The availability and use of the Membership may be limited based on demographic, geographic, health or other criteria as we may reasonably establish from time to time. You agree we may disallow you from subscribing to a Membership or may terminate your membership to a Membership at any time based on these criteria. For example, individuals under the age of 18 without a letter from the Doctor may not enrol in a Membership,
9. Privacy and security
10. Health disclaimer
The Membership, and the Website support you with your weight loss journey, guiding you with the use of your chosen weight loss program/APP. We are not a medical company and cannot give you medical advice or diagnosis. Nothing contained in any printed materials, or otherwise offered as part of any membership (in person), or published on the Website, should be construed as such advice or diagnosis. The information and reports generated by us or the service provider should not be interpreted as a substitute for doctor or specialist consultation, evaluation, or treatment.
11. Automatically become a Registered User
As a member to the Membership, you automatically become a registered user of this Website, which provides you with access to certain website products, offerings, features, or resources. If you cancel your membership to our Membership, you will remain a registered user of our Website unless you specifically request otherwise.
12. Restrictions on use of Content
You acknowledge that any materials that you receive in relation to a Membership this website may contain information, software, images, photos, video, text, graphics, music, sounds, questions, creative suggestions, messages, comments, feedback, ideas, recipes, notes, drawings, articles and other materials (collectively, "Content") that are the property of us and/or our licensors and are protected by intellectual property and other rights, and that these rights are valid and protected in all forms, media and technologies existing now or in the future. All our Content is copyrighted under the United Kingdom copyright laws (and, if applicable, similar foreign laws), and we own the copyright in and to the selection, coordination, arrangement and enhancement of our Content or are licensed to use our Content (including the selection, co-ordination, arrangement and enhancement of that Content). All trademarks appearing in our materials and on this website are trademarks of their respective owners. Our commercial partners, suppliers, advertisers, sponsors, licensors, contractors and other third parties may also have additional proprietary rights in the Content which they make available in the materials or on the website. You may not modify, publish, transmit, distribute, perform, participate in the transfer or sale, create derivative works of, or in any way exploit, any of our Content, in whole or in part. When Content is received by you in any form, you do not obtain any ownership interest in that Content. Modification of our Content or use of the Content for any other purpose, including, but not limited to, use of any our Content in printed form or on any other website or networked computer environment is strictly prohibited unless you receive our prior written consent.